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Youtube not working on mobile phone or computer?

Youtube is the world's largest video platform, second largest search engine and one of the most visited sites after Google and Facebook. It has 1.9 billion logged in users monthly who either upload a total of 400 video hours every minute and/or watch over a billion hours of videos a day. All kinds of useful videos are being uploaded on youtube which makes it a faster source of information. Cool, isn’t it?

But it just strikes you really painfully when you find out that Youtube suddenly stopped working and you are having a hard time making it work especially if you are not a techie person. If that is the case, you have come to the right place!

Clear The Youtube App's Cache On Mac Chrome Mac

Dec 26, 2018  Step 1: On the History panel, tap the option labeled Clear Third Party Cookies. Step 2: On the confirmation pop-up box, tap Clear Third Party Cookies again to get rid of the Google app cache. Related: How to Pause and Clear YouTube History. Clear the app’s data and cache. Clearing the app’s cache will only remove temporary data, and deleting the app’s data will erase any settings you’ve made. To do this, go to “Settings - Applications - Application manager - YouTube - Storage - Clear data/Clear Cache.”. Jul 27, 2017  How to Clear Cache/Data on Android. Clear Cache/Data of An App. If an app misbehaves or crashes on your Samsung Galaxy, Nexus, HTC or other Android phone, you can clear cache and data on Android in these steps. Open Settings. Go to Apps/App Manager. Choose the problematic app. If your device runs on Marshmallow or later, tap Storage Clear Cache. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. In the Chrome app. On your Android phone or tablet, open the Chrome app. At the top right, tap More. Tap History Clear browsing data. At the top, choose a time. Oct 19, 2018  For most users, Android apps from the Google Play Store are likely to be the main reason they need to clear up space, so we’ll start there. If you’re using the Chromebook with a trackpad or mouse, two-finger click (trackpad) or right-click (mouse) while the mouse pointer is hovering over an app’s icon and then click “Uninstall.”.

In this article, we will be discussing the possible reasons why Youtube is not working either on your Youtube app or in your browser and how to solve them.

Article GuideInitial Solutions That You Need To DoMethods on Fixing Youtube for Mobile DevicesMethods on Fixing Youtube on Chrome or Safari browserConclusion

Initial Solutions That You Need To Do

1. Check your internet connection

It is very obvious that you will not be able to watch Youtube videos if you do not have an internet connection. So you need to check if you are really connected to the internet or not. Try searching for a random website to see if it loads. And if you are connected to wifi and there is still no internet connection, check if your router is turned on and working properly.

2. Find out if the Youtube Server is down

After making sure that you are properly connected to the internet, you need to check whether the problem is on your side or on the Youtube server side. Simply put, you cannot do anything if the problem lies in Youtube itself, although this happens very rarely.

We recommend you to check isitdownrightnow.com or downforeveryoneorjustme.com to see if the Youtube server is down or not. If these websites tell you that the server is up, follow on to the next steps for various possible solutions on fixing Youtube for mobile devices and computers further.

People Also Read:How To Download YouTube Videos On MacQuick Fix: iMessage On Mac Not Working

Methods on Fixing Youtube for Mobile Devices

1. Reboot your mobile device

This may sound silly but restarting your device often solves the problem, especially if your phone has been on for a while. This gives your phone a fresh start by clearing all programs and background processes which might be causing the problems you are having.

Restarting your device is the quickest thing to do so go on and re-launch the Youtube app when your mobile phone turns back on and see if this solves your problem.

2. Clear Youtube app's cache and data

If restarting your mobile device did not work, clearing Youtube app's cache and data might do the trick. It does the same thing as restarting your device but instead of clearing the background processes in your phone, it deletes Youtube's stored data and resets various settings.

3. Update your Youtube app

Sometimes, the Youtube app does not work if it is outdated just like any other apps such as Messenger and Facebook. First, check if an update is available using the Google Play Store app for Android devices or the App Store app for iPhone users. If an update is available, install the update and relaunch your Youtube app.

4. Update the operating system of your mobile device

You also need to make sure that your mobile phone's operating system is up-to-date as there is a small possibility that this might have caused the Youtube app to fail.

5. Sync your date and time settings

Setting an incorrect date and time on your mobile device may also have caused the problem as this gives Google's servers a hard time in syncing with them. Go to your settings, find Date and time and then set then toggle the button to 'Automatic date and time'.

Methods on Fixing Youtube on Chrome or Safari browser

Problems related to Youtube in browsers may be caused by various reasons such as out-of-date app and/or missing or conflicting plugins/extensions. Below are the methods that you can do to resolve these issues.

1. Update your browser to the latest version

Clear The Youtube App's Cache On Mac Chrome Download

Chrome

To check if Google Chrome is up to date, search chrome://settings/help in your browser. If you don't see 'Google Chrome is up to date', click Update Google Chrome and then Relaunch.

Safari

To update your Safari browser, go to your App Store > Updates and look for Safari. If an update is available then install it.

2. Clear your browser's cache, cookies, and website data

Sometimes, corrupted data or a problem with cookies can cause Youtube to fail so clearing your browser's cache, cookies and data might help.

Chrome

Go to chrome://settings/clearBrowserData, set Time range to “All time”, tick all the checkboxes and click Clear Data.

Safari

Go to Safari's Settings and tap Clear History and Website Data to clear your history and cookies. To clear your cookies, go to Advanced in Safari's Settings > Website data and then tap “Remove All Website Data”.

3. Enable javascript in your browser

Javascript, a programming language, is also used by Youtube to display videos and is typically required. Try the following steps and see if Youtube works.

Chrome

Navigate to chrome://settings/content/javascript and toggle Javascript to Allowed.

Safari

Click on Settings > Show Advanced Settings > Privacy section > Content Settings and then select “Allow sites to run JavaScript”, in the Javascript section. Lastly, click OK and refresh the Safari browser.

4. Check your extensions and disable the ones that are causing the problem

One of the main problems also causing youtube videos not to play in a browser are the extensions which might be in conflict with Youtube. So you need to find those and disable them in your browser.

Chrome

Navigate to chrome://extensions/ and try disabling the extensions one by one and see if Youtube works.

Safari

Go to Safari > Preferences > Extensions. Select an extension that you want to remove and then click Uninstall.

Clear cookies chrome mac

In addition to this, disabling plug-ins in your Safari browser might also help if your Youtube videos are loading but are not playing. To disable plug-ins, go to Safari > Preferences > Security and uncheck 'Ällow all Plug-ins'. Check if Youtube works after doing this.

5. Install Adobe Flash Player in Safari

Youtube needs Adobe Flash Player for videos to play so you need to have Adobe Flash Player installed. If you have it already and Youtube still does not work, try uninstalling your Adobe Player and then reinstall it again.

6. Disable hardware acceleration in Chrome

Hardware acceleration is a feature that's designed to make Chrome run more smoothly. When your graphics card cannot handle this feature, a problem happens to cause Youtube not to work.

To disable hardware acceleration in chrome, navigate to chrome://settings, click Advanced, scroll down to System settings and disable “Use hardware acceleration when available”.

Conclusion

There you go. So hopefully, this article has helped you with your problems on Youtube not working. Word of advice: don’t give up just yet when your Youtube app is malfunctioning. Youtube is life. And if you can’t solve this one, your life is over. Kidding! Just go over the helpful tips and solutions above or you can always consult us.

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Summary :

YouTube video is showing a black screen! How do I fix the YouTube black screen Firefox/Google issue? What about the YouTube black screen on phone? There are several methods that are really useful for fixing your problem. You can download YouTube videos FREE via MiniTool software.

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YouTube Video Shows A Black Screen

We watch videos on YouTube every day, we can convert YouTube to MP3, and we even can make money on YouTube. However, sometimes we will encounter some problems while using YouTube, for instance, YouTube not working, YouTube black screen, YouTube video editor is no longer available, etc.

Have you ever seen a black screen on YouTube? Have you ever encountered the YouTube black screen of death issue? A true example from Support Forum is shown here:

All YouTube videos are black for me, only playing audio, and when I press pause the picture of the video flashes.

You may be very frustrated if you cannot watch YouTube videos! Sometimes, the YouTube video black screen issue might last for a long time.

Now, don’t worry. This post lists several methods to help you fix the YouTube problem.

Note: Here, you might be interested in another issue - YouTube video has black bars. More information can be found in Tutorial: How to Remove Black Bars - Windows Movie Maker.

Why Does the YouTube Black Screen Problem Happen?

YouTube videos black screen error can strike at any time. There are a number of reasons why you get black screen when playing videos.

Here, we list some common problems.

  • Network problems: The weak and unstable internet connection can prevent your YouTube videos from loading properly and thoroughly. Thus, the YouTube video shows a black screen with audio.
  • Browser problems: YouTube black screen may occur if your web browser is out of date, or has a lot of cookies and cache.
  • Extensions: You may have installed some mini software programs on your browser to customize the browser with rich features. However, some of them like ad blocking may prevent your browser from loading the complete video correctly.
  • Computer problems: You can try restarting your PC when issues with your computer cause YouTube to display a black screen instead of videos.

Video Watch - How to solve YouTube black screen

Here, if you are watching YouTube videos on a phone, you might also encounter this issue -YouTube mobile problem. What should you do if you are experiencing a YouTube black screen on Android? Can we fix YouTube black screen on a phone? Keep reading to find more details.

8 Solutions to Fix YouTube Black Screen

  1. Sign out of Your YouTube (Google) Account
  2. Check the Status of Your Network Connection
  3. Update the Browser
  4. Clear Your Browser’s Cache and Cookies
  5. Disabling AdBlockers and Extensions
  6. Check Adobe Flash Player
  7. Disable Hardware Acceleration
  8. Download YouTube Videos

How to Fix YouTube Black Screen

Solution 1. Sign out of Your YouTube (Google) Account

Several users have remarked that the problem ceases to exist once they log out of their YouTube (Google) Account.

The steps are:

  • Click the Account icon in the upper right corner of the YouTube page.
  • Click on Sign out.

Solution 2. Check the Status of Your Network Connection

It is very necessary to check if you have a reliable and strong network connection. A poor and unstable network connection might prevent your browser from loading the complete video, just a black screen, or in some rare casess only output the audio.

After checking the network connection you can try refreshing the YouTube page or restarting the browser and check to see it is working correctly.

You should check all running programs on your PC and make sure that they are not consuming too much traffic.

Solution 3. Update the Browser

If your web browser isn't updated to its latest version, you will encounter the YouTube black screen issue. Also, if your browser is still using the Adobe Flash Player plug-in which isn’t supported by YouTube anymore, you will also encounter this issue. To fix this issue, you need to update the browser.

If you are using Firefox, try the following steps to solve the YouTube black screen Firefox issue.

Step 1. Click the menu button (three vertical dots), select Help and select About Firefox.

Step 2. In the About Mozilla Firefox window Firefox will begin checking for updates and downloading them automatically.

Step 3. Click the Restart to update Firefox button to restart it.

If you are using Google Chrome, you can try the following steps to update it:

Step 1. Open Google Chrome and click on the menu icon (three vertical dots) at the top right side of the screen.

Step 2. Select Help and then click on the About Google Chrome option.

Step 3. Chrome will automatically search for an available update. If there is an update available, it will download it accordingly. After downloading, you need to make sure that you have saved everything needed and then press the Relaunch button.

Step 4. Finally, watch your YouTube video. If you still get a black screen when playing video in Windows 10, you can try the following solutions.

Solution 4. Clear Your Browser’s Cache and Cookies

Sometimes, the cache and history present in your browser can cause the black screen issue. Thus, you need to clear the browser’s data to fix this issue. Here, we take the top 2 most popular browsers for example to show how to solve the black screen issue.

How to fix YouTube black screen Firefox:

Step 1. Select the Privacy & Security tab.

Step 2. Scroll until you find the Cookies and Site Data tab.

Step 3. Click Clear Data.

Step 4. Remove the check mark in front of the Cookies and Site Data.

Step 5. Select the Cached Web Content and then click the Clear button.

Step 6. Close the about:preferences page. Any changes you've made will automatically be saved.

If you want to know more solutions to clear cache, you can read this post: How to clear the Firefox cache.

How to fix YouTube black screen Google:

  • Go to Google Chrome’s menu and click on More Tools.
  • Select Clear browsing data
  • Choose a time range at the top. It is recommended to select All time.
  • Select Browsing history, Cookies and other site data and Cached images and files.
  • Select Clear data.

Solution 5. Disabling AdBlockers and Extensions

If the above methods cannot solve the YouTube black screen issue, you can check to see if there's an extension causing a conflict with YouTube.

Now, follow the below steps to check and disable extensions on your web browsers (Google Chrome and Firefox specifically).

Google

Step 1. Type chrome://extensions in the address bar and then press Enter on your keyboard.

Step 2. Clear the check box of Enabled next to your ad blocking extension to disable it.

Step 3. Open a YouTube video and see if it plays normally.

Firefox

Step 1. Click the menu button in the upper right corner and then click Add-ons to open the Add-ons Manager tab.

Step 2. In the Add-ons Manager tab, select the Extensions or Themes panel.

Step 3. Select the add-on you wish to disable.

Step 4. Click the Disable button to disable your ad blocking extension.

Step 5. Click Restart now if it pops up. Your tabs will be saved and restored after the restart.

Step 6. Open a YouTube video and see if it plays normally.

Solution 6. Check Adobe Flash Player

There is no doubt that Adobe Flash Player is pre-installed in many web browsers and is widely used to embed videos on several websites.

If the Adobe Flash Player is outdated, you may encounter the YouTube black screen issue. Try uninstalling and installing the latest version of the Flash Player from its official website.

If you are running Firefox, you had better check if your browser is using HTML5 to fix the YouTube black screen Firefox since YouTube has switched users from Flash Player to HTML5 player by default.

Solution 7. Disable Hardware Acceleration

As we know, hardware acceleration is able to assign some tasks to GPU (graphics processing unit) instead of CPU to improve visual performance.

However, sometimes, it can bring about unexpected issues. For instance, your YouTube video may not be able to play normally. Thus, you can try disabling the hardware acceleration to see if this work for you.

Google users can try the following steps to fix the YouTube video black screen issue:

Step 1. Launch the browser and open Settings.

Step 2. Click on Advanced button.

Step 3. Scroll to the System section and move the Use hardware acceleration when available to none and restart Google Chrome.

To fix the YouTube black screen Firefox issue, you can try the following steps:

Step 1. Click the menu button in the upper right corner.

Step 2. Click Options.

Step 3. Click the General panel.

Step 4. Under Performance, uncheck Use hardware acceleration when available.

Step 5. Restart Firefox and see if the problem still persists.

Solution 8. Download YouTube Videos

If all the above solutions do not work, you can download YouTube videos and play it on your device.

MiniTool uTube Downloader is a free and no ads YouTube downloader which lets you download unlimited video files. Also, it can download YouTube playlist and video subtitles.

Download and install MiniTool uTube Downloader, then launch this free YouTube downloader.

Copy and paste the URL of the video you like to download and click the Download button.

Select a video file format like MP3, MP4 and chose the Download button to download it.

Related article: How to convert YouTube to MP4?

Finally, you can preview YouTube videos on different devices without using the internetwork.

Clear The Youtube App's Cache

There are several methods to help you solve the YouTube black screen issue in Chrome. Now, do you know how to fix a YouTube black screen on phone?

Want to know the best answers?

How to Fix YouTube Black Screen Android/iOS

When your YouTube mobile app displays a black screen instead of playing a video there are some types of problems with the app.

The first thing you should do is to restart your phone when you encounter the YouTube black screen Android/iOS issues. If restarting does not work, you can try clearing the YouTube app's data to fix the YouTube black screen Android/iOS issue.

  • Open Settings.
  • Tap the Storage to open its settings page.
  • Select the Other Apps to see a list of your installed apps.
  • Select YouTube and then select Clear cache

Here, if you are running iOS, you can simply delete and then install the YouTube app to fix the YouTube black screen on phone issue.

Bottom Line

YouTube black screen error can just happen anytime to anyone for a wide range of reasons. Don’t be afraid if you are facing the YouTube black screen problem. You can try these solutions in this post to watch your video again.

Which fix worked for you? Let us know in the comments below.

Should you have any other good solutions, please share them with us! We’ll add them to this post as soon as possible. Thanks in advance.

YouTube Black Screen FAQ

  1. Network problems
  2. Browser problems
  3. Extensions
  4. Computer problems
  1. Check network connection
  2. Reinstall YouTube with the latest version
  3. Force quit YouTube and Restart iPhone/iPad
  1. Check network connection
  2. Restart your Android
  3. Clear the YouTube app's data
  4. Reinstall YouTube with the latest version
What should you do if your PC is experiencing a black screen? How to fix the black screen of death? First, you need to recover lost data, and then fix the Windows 10 booting to a black screen.